This is a list of my other writing projects and professional activities
(in reverse chronological order).

 

• Wrote disaster recovery plans, business continuity plans, white papers, and procedures for a mortgage servicing company

• Provided technical expertise and expert witness testimoney for a technology patent infringement lawsuit

• Taught web-based courses in documenting policies and procedures, creating manuals and user guides, and designing online help systems

• Documented high-end factory automation management software

• Produced a suite of printed and online documentation for gene splicing and mapping software

• Designed and wrote online documentation for broker/finanical analyst management software

• Designed and wrote documentation for cable TV field technician hardware and associated software

• Provided technical expertise and expert witness testimony for an online help copyright infringement lawsuit

• Developed the project plan and timetable for a comprehensive web-based help system for a videoconferencing/chat/whiteboard product

• Wrote marketing case studies for a consulting firm

• Wrote executive presentations and preliminary analyses for fail-over and business continuity for a major cell phone company

• Edited the technical manual for a backbone router

• Converted a series of XML training manuals from a collection of PowerPoint slides and instructor notes to a written prose format

• Cataloged several gigabytes of internal system documentation and created server and CD versions of a web-based graphical documentation interface for the data center, operations, and field staff of a major cell phone company

• Wrote magazine articles, marketing material, and white papers on Bluetooth, wireless, and DSL equipment and technology for an international electronics and chip-manufacturing company

• Edited and laid out the manual for desktop waterfall kits

• Wrote internal documentation on system networking and data access interfaces for the billing system for a large cell phone company

• Wrote online help, administrator's guide, and SDK documentation for enterprise information portal software

• Wrote and edited the operator's guide for an e-form company's new product

• Trained a company's development staff on web security and web development basics

• Created online and printed documentation for a new Internet browsing and graphics package

• Rewrote a manual and updated the HTML help for a network management package

• Converted a suite of manuals from PageMaker to HTML and PDF formats

• Taught community college classes in the basics of writing online help

• Consulted on documentation and system needs for a 2000-user NT installation at a children's hospital

• Consulted to several companies on setting up Technical Publications departments

• Created and programmed America Online forums for the movie Braveheart and for a music software company

• Documented the setup and configuration procedures for tax preparation software

• Wrote part of the online documentation for Visio

• Wrote the online documentation for the first release of America Online's Windows client software

• Documented a voice response application development language

• Designed a brochure for a Windows-based application for stockbrokers

• Wrote and revised training materials for several Macintosh applications

• Documented modules of mainframe telephone switching and routing software

• Wrote the Getting Started manual for Microsoft Fortran 5.1

• Taught corporate classes in Microsoft Works

• Documented software and hardware for a large voice mail system

• Did general computer consulting and training for several corporations in Seattle

• Set up a bulletin board for a local publishing company

• Designed and wrote documentation for a Paradox-based medical records system

• Wrote manuals describing how to install and use laser printer controller cards and PostScript emulation software

• Designed and produced a Microsoft Excel application for recording studios that calculates the recording time and tape length for each album cut

• Designed and produced the graphics for a successful state grant proposal

• Wrote parts of the online help for Microsoft Excel

• Designed and wrote documentation for mainframe financial applications

• Wrote the reference section and appendices of the Microsoft Chart 3.0 manual

• Designed and wrote an operations handbook for local treasurers of non-profit corporations

• Designed and wrote award-winning manuals and online help for Microsoft Multiplan 3.0 and 4.0

• Designed and wrote award-winning manuals for tax preparation and tax planning software

• Designed and wrote an award-winning manual for payroll software

• Designed and wrote documentation for a fund-based accounting system